Shipping policy

Last Updated: July 28, 2026

Thank you for shopping with Garena Store! We are committed to delivering your order accurately, in good condition, and always on time. Please review our comprehensive shipping and delivery policy below.

1. ORDER PROCESSING TIME
All orders are processed within 2 to 4 business days (excluding weekends and public holidays) after you receive your order confirmation email. 
* You will receive a secondary notification email once your order has been successfully shipped from our warehouse.
* Please note that processing time is separate from the shipping time. 

2. SHIPPING RATES AND DELIVERY ESTIMATES
We proudly offer Free Standard Shipping on all prepaid orders anywhere within India.
* Shipping Method: Standard Ground Delivery
* Shipping Fee (Prepaid): ₹0.00 (Free)
* Estimated Delivery Time: 5 to 10 business days after the order has been processed and dispatched.

Note: While we strive to deliver within these provided timelines, actual delivery times may vary slightly due to carrier delays, extreme weather conditions, public holidays, or unforeseen logistical circumstances.

3. CASH ON DELIVERY (COD)
For your convenience, we offer Cash on Delivery (COD) services across most pin codes in India. 
* A nominal, non-refundable handling fee of ₹50 will be added to your order total at checkout for all COD orders. 
* Please ensure someone is available at the delivery address to hand over the cash to the courier executive.

4. ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
* Please allow up to 48 hours for the tracking information to become active and update on the courier partner's tracking portal.
* If you haven’t received your order within 15 days of receiving your shipping confirmation email, please urgently contact us at connectwithvexora@gmail.com with your Full Name and Order Number, and our team will investigate it for you.

5. INCORRECT SHIPPING ADDRESSES
Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate. Garena Store is not responsible for packages delivered to an incorrect address provided by the customer. If you realize you have made an error in your shipping details, please contact us immediately so we can attempt to correct it before the order is dispatched.

6. DAMAGES AND LOST PACKAGES
Garena Store ensures all items are securely packed before handing them over to our shipping partners. We are not legally liable for any products damaged or lost during transit by the carrier. 
* If you received your order damaged, please contact the shipment carrier or our support team immediately to file a formal claim. 
* Important: Please save all original packaging materials and the damaged goods, and take clear photographs before filing a claim.

7. CONTACT US
If you have any further questions or require assistance with your shipment, please reach out to our support team:
* Email: connectwithvexora@gmail.com (We aim to respond within 24 hours)
* Support Hours: Monday - Saturday, 10:00 AM to 6:00 PM IST